Monthly Archives: October 2011
MGS Designz is all about sharing the positive and inspiring you to become GREAT at what you do! Today we’re going to share another great blog post from Lee Knapp! We help Lee put togehter her blog and newsletter every month and we’d love to help you! Please contact us for more information!
YOU CAN’T PLEASE YOUR CUSTOMERS UNLESS YOU KNOW THEM!
Customer Service is a big part of every business and unfortunately it’s one that often gets forgotten. Every year business owners spend hundreds and thousands of dollars in advertising, marketing, getting the best packaging for their product, securing the perfec t location, etc… – it’s all a part of doing business, right? So why doesn’t it always work? Well often times they are missing a really big element – Customer Service! In this new blog series we’re going to review several tips, tricks and ideas on how you can become a successful business person by improving your customer service skills! If you missed it, click here to read Part 1.
Part 2 of “THE FOUR CRITICAL STEPS TO CUSTOMER LOYALTY”
2. KNOW YOUR CUSTOMER!
If we take a look at the big business successes of the past it’s not that difficult to see that the leader or person in charge of that company or business had a pretty good idea of what the end-user wanted and was then able to fill the need in a manner that made the client happy. Take Steve Jobs for example – he was able to take Apple from a dream idea to a household name with products that everyone doesn’t just want but HAS to have and right now… how? He had a knack for knowing what people wanted. Even when everyone else around him said it was crazy, impossible or a waste of time, he not only made it happen but he created a success out of it.
Now I know we all can’t be Steve Jobs and we certainly don’t have crystal ball or magic powers to see what our potential customers want but there are plenty of fundamental and basic tips to great customer service. There is a lot that you can do as a provider of a product or service to research and learn more about your customers and what they need. Below are just a few tips to help you get started!
- Know their timing needs.
- Try to anticipate their needs in advance.
- Be able to ‘READ” their attitude.
- Practice skillful listening with care.
- Create two-way dialog.
Knapp Consultants has been offering Customer Service Training for over 23 years! Please contact Lee Knapp to find out how she can help you and your employees increase your sales and improve your customer satisfaction. (239) 481-8557 or visit www.LeeKnapp.com for more details!