Fort Myers News
MGS Designz is all about sharing the good business advice and inspiring you to become GREAT at what you do! Today we’re going to share another great blog post from Brittany King with Battery Giant of SWFL! We help Brittany put together her blog and newsletter every month and we very much enjoy working with her. Please read on and feel free to contact us for more information!
Wow – where has the time gone! We have been pretty busy serving our customers here at Battery Giant in Cape Coral, and the holidays are sneaking up on us. Thanksgiving is just around the corner, which will kick off the holiday season. And since we’re on the subject of giving thanks, we would like to take this opportunity to THANK YOU for your patronage and loyalty. Thanks for taking the time to connect with us, read our blog and for making Battery Giant of SWFL you favorite place to go for batteries!
In anticipation of the holidays, we’re going to be getting some cool battery related products in which will make fantastic gifts for the folks on your list. I’ll provide a couple of examples before I go into more battery fundamentals.
For example, for the holidays, we have stocked up on some really sweet LED flashlights that are incredibly powerful and bright. And for those of you who have four-legged friends, we’re also getting some awesome LED collars so you can see – and your friend can be seen – at night. Come on in and check them out – we think you’ll love them. We have lots of awesome stocking stuffers that your family, friends and employees will absolutely love!
Enough of the commercials – lets get back to battery fundamentals. Last week, I spent some time to explain three of the basic types of batteries that customers need. In today’s blog, I’ll cover off four others, which make up the balance of the market for replacement batteries.
As before, I’m going to take advantage of materials provided by our Battery Giant headquarters operation to provide the content I’ll use.
- Nickel – metal – hydride (NiMH): these types of batteries have a higher energy density compared to Nickel Cadmium. However, they have a reduced cycle life compared to NiCd. The other good news is there is relatively little toxic metal in NiMH batteries, but please bring them to us for responsible recycling anyhow. Popular applications for NiMH include cordless phones, rechargeable batteries, and older generations of cellular phones.
- Alkaline: Alkaline batteries are one of the most popular consumer batteries. They are available in a number of different sizes – the most popular are AA, AAA, C and D. They have high energy density, long shelf life, superior leakage resistance, and lower internal resistance that allow it to operate at higher discharge rates over a wide range of temperatures. Popular applications include radios, watches, toys and numerous other household applications.
- Lithium Phosphate:Lithium Phosphate batteries have high energy density by weight and volume, safety (high resistance to thermal runaway), and high current or peak power rating. Typical applications include power tools, solar lighting, and a broad range of medical devices such as oxygen concentrators, defibrillators and EMS equipment.
- Lithium Polymer: Lithium Polymer batteries provide higher volumetric energy density. Beyond this benefit, the primary advantage for manufacturers of consumer devices such as iPods and cell phones is that Lithium Polymer provides great flexibility in cell size, shape and weight. Lithium Polymer also provides superior stability in over-voltage and high temperature conditions.
Finally, I wanted to let you know we’re preparing our first email newsletter, so for those of you who have given us your email addresses, expect to see our newsletter in your inbox in the near future. Don’t delete it – it will have a valuable coupon for you to use on your next visit to us! If you would like to subscribe now – click here!
MGS Designz is all about sharing the positive and inspiring you to become GREAT at what you do! Today we’re going to share another great blog post from Lee Knapp! We help Lee put togehter her blog and newsletter every month and we’d love to help you! Please contact us for more information!
YOU CAN’T PLEASE YOUR CUSTOMERS UNLESS YOU KNOW THEM!
Customer Service is a big part of every business and unfortunately it’s one that often gets forgotten. Every year business owners spend hundreds and thousands of dollars in advertising, marketing, getting the best packaging for their product, securing the perfec t location, etc… – it’s all a part of doing business, right? So why doesn’t it always work? Well often times they are missing a really big element – Customer Service! In this new blog series we’re going to review several tips, tricks and ideas on how you can become a successful business person by improving your customer service skills! If you missed it, click here to read Part 1.
Part 2 of “THE FOUR CRITICAL STEPS TO CUSTOMER LOYALTY”
2. KNOW YOUR CUSTOMER!
If we take a look at the big business successes of the past it’s not that difficult to see that the leader or person in charge of that company or business had a pretty good idea of what the end-user wanted and was then able to fill the need in a manner that made the client happy. Take Steve Jobs for example – he was able to take Apple from a dream idea to a household name with products that everyone doesn’t just want but HAS to have and right now… how? He had a knack for knowing what people wanted. Even when everyone else around him said it was crazy, impossible or a waste of time, he not only made it happen but he created a success out of it.
Now I know we all can’t be Steve Jobs and we certainly don’t have crystal ball or magic powers to see what our potential customers want but there are plenty of fundamental and basic tips to great customer service. There is a lot that you can do as a provider of a product or service to research and learn more about your customers and what they need. Below are just a few tips to help you get started!
- Know their timing needs.
- Try to anticipate their needs in advance.
- Be able to ‘READ” their attitude.
- Practice skillful listening with care.
- Create two-way dialog.
Knapp Consultants has been offering Customer Service Training for over 23 years! Please contact Lee Knapp to find out how she can help you and your employees increase your sales and improve your customer satisfaction. (239) 481-8557 or visit www.LeeKnapp.com for more details!