Sales Tips

Do you know what your Customer needs?

MGS Designz is all about sharing the positive and inspiring you to become GREAT at what you do! Today we’re going to share another great blog post from Lee Knapp! We help Lee put togehter her blog and newsletter every month and we’d love to help you! Please contact us for more information!

YOU CAN’T PLEASE YOUR CUSTOMERS UNLESS YOU KNOW THEM!

Customer Service is a big part of every business and unfortunately it’s one that often gets forgotten. Every year business owners spend hundreds and thousands of dollars in advertising, marketing, getting the best packaging for their product, securing the perfec t location, etc… – it’s all a part of doing business, right?  So why doesn’t it always work? Well often times they are missing a really big element – Customer Service! In this new blog series we’re going to review several tips, tricks and ideas on how you can become a successful business person by improving your customer service skills! If you missed it, click here to read Part 1.

Part 2 of “THE FOUR CRITICAL STEPS TO CUSTOMER LOYALTY” 

2. KNOW YOUR CUSTOMER!  

If we take a look at the big business successes of the past it’s not that difficult to see that the leader or person in charge of that company or business had a pretty good idea of what the end-user wanted and was then able to fill the need in a manner that made the client happy. Take Steve Jobs for example – he was able to take Apple from a dream idea to a household name with products that everyone doesn’t just want but HAS to have and right now… how? He had a knack for knowing what people wanted. Even when everyone else around him said it was crazy, impossible or a waste of time, he not only made it happen but he created a success out of it.

Now I know we all can’t be Steve Jobs and we certainly don’t have crystal ball or magic powers to see what our potential customers want but there are plenty of fundamental and basic tips to great customer service. There is a lot that you can do as a provider of a product or service to research and learn more about your customers and what they need. Below are just a few tips to help you get started!

IDENTIFY THE STUDENTS/CUSTOMERS NEEDS 

  • Know their timing needs. 
  • Try to anticipate their needs in advance. 
  • Be able to ‘READ” their attitude. 
  • Practice skillful listening with care. 
  • Create two-way dialog.

Knapp Consultants has been offering Customer Service Training for over 23 years! Please contact Lee Knapp to find out how she can help you and your employees increase your sales and improve your customer satisfaction. (239) 481-8557 or visit www.LeeKnapp.com for more details!

5 Steps to Living in Gratitude

MGS Designz is all about sharing the positive and inspiring you to become GREAT at what you do! Today we’re going to share another great blog post from Lee Knapp! We help Lee put togehter her blog and newsletter every month and we’d love to help you! Please contact us for more information!

So this month Lee’s Success Blog has been focusing on Gratitude! First we talked about having an attitude of Gratitude and how gratitude is a state of being that can bring you closer to the success you desire in life. Then we discussed the POWER of Gratitude and how it can really transform your life and the lives of those that you come in contact with on a daily basis. Today’s blog continues the topic…

Give thanks – show your attitude in word or deed. “Feeling gratitude and not expressing it is like wrapping a present and not giving it.” William A. Ward

So now you might be asking OK – all that sounds great, but how can I stay focused and LIVE in gratitude on a daily basis? Well – here are five easy steps to LIVING in Gratitude:

1.)  Gratitude Journal – A journal is a wonderful way to notice all the things in your day that you have to be grateful for. Sometimes we tend to take for granted all the great things that life offers us. So I suggest you write them down, every day! Even if it is only 5 things a day – just jot them down! Soon you will start to notice your life transforming and more beautiful unexpected surprises coming into your life because you are not only taking note but you are feeling grateful for them as well.

2.)  Gratitude Stone – Sometimes we just need a reminder to stop and give thanks to our creator for all the many blessings we receive on a daily basis so I suggest a Gratitude Stone! Find a smooth, soft stone and make it your special rock – then place it your pocket, on your dresser, on your desk or in the kitchen. Place it anywhere that when you feel it or see it, you are reminded to name your list of gratitude. Why the stone? Because it is a concrete reminder of expressing your gratitude.

3.)  Vision Board – What better way to be grateful than to show gratitude with a collage of all the things you are grateful for and what you want to draw into your life and visualize on a daily basis. That’s what a Vision Board is – a place to showcase your dreams and pause every now and then to connect to them and just give thanks!

4.)  Visualization – There is no right or wrong way to use this technique, however, having a quiet, serene “time out” from the distractions of the world is helpful in really focusing on what you are grateful for and what you want to draw into your life in the future. Seeing a mental movie of all you desire or using Visualization is a powerful tool in attracting good and in living in gratitude.

5.)  Meditation – They say prayer is talking to God but Meditation is Listening to God speak to you. Connecting with God, the universe, your source – this is meditation. Turn off the noise and the distraction and just BE for a few minutes. Spend some quiet time connecting, listening and recharging your energies while filling yourself with gratitude and love.

Count your blessings. Name them, list them, draw them, but count them. To truly feel gratitude as part of a lifestyle of a grateful heart, you have to acknowledge your blessings. “The hardest arithmetic to master is that which enables us to count our blessings.” Eric Hoffer

Business Consultant & Motivational Speaker Lee Knapp’s goal: “We help our clients gain, train and retain satisfied customers and employees.” As the President of Knapp Consultants, for over 20 years, Lee has been inspiring people to raise the bar and exceed their greatest expectations. Our mission is to “Provide high-energy, educational and motivational programs to assist clients in achieving results”.

We thank you for sharing a few minutes of your time with us to read our blog and learn more about gratitude. Now we invite you to share your gratitude stories with us in the comments below, we love hearing from you! Don’t forget to subscribe to our blog if you haven’t already done so – you will automatically be entered into a drawing to win an autographed book by Lee Knapp – Discover your Inner Strength.

For more information on our services, please feel free to visit our website at http://www.leeknapp.com  or call (239) 481-8557. Click here to view our latest newsletter.

It’s all in the Attitude!

MGS Designz is all about bringing you the GOOD STUFF! Every time we have the opportunity to showcase an article on our blog you know it’s going to have good, positive and valuable content. The below is from a good friend and client who has dedicated her life to inspiring others to find success and be the very best they can be.

Today we’re happy to introduce you to Lee Knapp from Knapp Consultants, please read on! MGS Designz proudly works with Lee on all her blogs and email marketing campaigns. Please let us know if we can ever be of service to you!

Knapp Consultants would like to take this opportunity to Thank You for taking the time out of your busy day to share a few moments with us. 

Here at Knapp Consultants, we understand that the level of success we have in our business and in our lives can be directly measured by the level of gratitude we have in our daily life. On this note we’d like to share a few thoughts on gratitude with you today and in the days to come.

ATTITUDE OF GRATITUDE

Think about this … what if you took just ten minutes each morning to focus on your “attitude of gratitude?”  What do you have to be grateful for? 

 Gratitude gives you purpose.  When you have purpose, you’ll find success. 

Gratitude is best reflected in how you act toward and respond to others. 

Create your culture of being grateful.  How can you be more gracious with you’re your family and your customers?  

Are you anticipating the needs of people you care about? 

 It’s within the smallest details where we uncover the greatest opportunities.

 Gratitude is a state of being. 

You only live once – but if you work it right, once is enough  

JOE E. LEWIS

For more information, please feel free to visit our website at http://www.leeknapp.com or call (239) 481-8557. Take advantage of our Sales Power Boot Camp – sign up today!

Do you have any Sales Training Questions? Click Here to ASK LEE!

 

Is Networking Really Working for You?

MGS Designz & More is all about helping you succeed in your business. We’ve aligned ourselves with some really talented people that help us bring you some exciting and useful tips and information that will definitely put you on the path to success. Today we’d like to bring you some important Networking Tips brought to you by the Bridge Business View. The Bridge Business View is full of wonderful content – every now and then we’ll share some of that content here with you. If you’re looking for a place to network – check out The Bridge Networking Group today!

12 Tips for Getting the MOST out of Networking – by Sam Black

  1. DO attend lots of networking events each month. The more you attend, the more opportunities you have to meet that person who needs your product or service.  Make it a point to attend at least one a week… and more is better.  Go to several different Chamber events within a 30 minute drive each month – breakfasts, lunches and dinner programs are available to meet every busy schedule. No excuses!  Also attend meetings of relevant professional associations and groups and Rotary or Toastmasters. Networking is like dating – you won’t find that match if you are sitting in your office. Plus, networking is so much more fun and productive than COLD calling. It allows you to make a WARM call to a prospect you met at an event and might even get you some HOT referrals if you do it right! Referrals are good!
  2. DON’T go with a friend or business associate to stand or sit with that person during the socializing time and/or meal time. Your goal is to meet new people. And, when you sit with people from your company, you not only limit the number of new people you will meet but you also limit the new prospects the other table members will meet. That’s not fair to them. They came to meet people from many companies, not just your company. I see this so often and am puzzled. Five sales reps from the same printing company sat at the same table – even after I jokingly said while on the check-in line “you all are sitting at different tables, right?” It would have been much better for that company to come back with 5 x 7 = 35 possible printing connections instead of only the 3 they got! I also watched bank managers do the same at a different event, all four from the same bank at one table – why?

    Sandra “Sam” Black

  3. DO come prepared with a sufficient number of your business cards (please, never run out of them), your 30-second powerful “elevator” introduction, and 3-4 open-ended key questions you want to ask anyone you meet. These are questions about THEIR business that show you are interested, give you information about what they do and need, and might give you insights on how you could help them. People like to talk about themselves and these questions help you get the conversation going. Some suggestions -“How did you get into this business?” “What are some projects you are working on right now?” “How are you planning on building your business this year?” “What key challenges do you face trying to build your business?”
  4. DON’T talk about yourself – it’s NOT about what you need – it’s about what they may need from you…or from the people you know who you can direct them to for assistance or solutions. Its building relationships and their confidence in you as a resource – the business you want from them will come because they will view you as that “go-to” person.
  5. DO pay attention to what they are saying, and make appropriate notes on the back of their business card so later you can think about resources for them. In fact, as you enter them into your database later that evening, you’ll probably think of several other people in your database that you can connect them with to help with a need they may have verbalized that day. Shoot off an email with those contacts “Great to meet you. I thought about what you told me today – here are some people that you might want to talk with about the ______ you mentioned today…” A good networker should be able to send that type of email out to at least 2-3 people after each networking event. Think of all the good will and credibility you build as a resource when you do this!
  6. DON’T let your eyes wander looking for other people in the room. For stand-up networking, the person in front of you is the most important person in the room for the next 3-5 minutes.  You may break away graciously to meet someone else after you have made your connection and followed #9 below (if applicable.) Then, simply say “I’ve enjoyed meeting you. Let me let you circulate some more so you can meet a few more people and make other connections. (I will call you _______.).”
  7. DO ask, “what type of help can I give you to be successful in your business?” You never know what resources you have in your mental rolodex right then and there that will be perfect for their needs.
  8. DON’T transact business or try to sell during a social networking event.  It’s a time to make connections and start relationships, not promote and close on a product or service you want to sell.
  9. DO ask for either a firm appointment later in the week or for the best time to call to schedule that time to meet. If you believe this person and you can help each other, make this time valuable by verbalizing that feeling so the individual will be eager to schedule the appointment when you call (and know that it will be a two-way street.)  “I think I might have some ideas to help you, and I suspect you might know someone who needs my product/service or you yourself might benefit from my product/service. Let’s get together for a coffee to discuss how we can help each other build our businesses. I’ll call you on _______ to schedule it, OK?”  In addition to at least one networking event each week, DO schedule at least one networking follow-up “coffee” meeting a week.  That’s where substantial value comes from your social networking event.
  10. DON’T monopolize the table conversation if it is a sit-down event.
  11. DO, however, initiate introductions and conversations if you are at a quiet table. The participants will appreciate your effort and you will earn a reputation as someone who makes the table interesting and fun. Bring everyone out of their shell!
  12. DON’T go to the networking event expecting immediate business! You will be disappointed.  So many people tell me they don’t go to networking events because “I never get any business out of them; they are a waste of my time.”  Please change your view of networking!  Networking is the start of a process, the beginning of relationship building. If you avoid networking you will be missing a viable way of building your connections in your business community. If you are nervous about doing it, the more you do it the more comfortable you will get. Practice makes perfect! Most successful business people – owners and sales reps – will tell you that networking has been an integral part of their marketing model.  Remember, networking leads to WARM or HOT calls…and those are the ones we want!

See you next week at a networking event! 

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