MGS Designz is all about sharing the positive and inspiring you to become GREAT at what you do! Today we’re going to share another great blog post from Lee Knapp! We help Lee put togehter her blog and newsletter every month and we’d love to help you! Please contact us for more information!
YOU CAN’T PLEASE YOUR CUSTOMERS UNLESS YOU KNOW THEM!
Customer Service is a big part of every business and unfortunately it’s one that often gets forgotten. Every year business owners spend hundreds and thousands of dollars in advertising, marketing, getting the best packaging for their product, securing the perfec t location, etc… – it’s all a part of doing business, right? So why doesn’t it always work? Well often times they are missing a really big element – Customer Service! In this new blog series we’re going to review several tips, tricks and ideas on how you can become a successful business person by improving your customer service skills! If you missed it, click here to read Part 1.
Part 2 of “THE FOUR CRITICAL STEPS TO CUSTOMER LOYALTY”
2. KNOW YOUR CUSTOMER!
If we take a look at the big business successes of the past it’s not that difficult to see that the leader or person in charge of that company or business had a pretty good idea of what the end-user wanted and was then able to fill the need in a manner that made the client happy. Take Steve Jobs for example – he was able to take Apple from a dream idea to a household name with products that everyone doesn’t just want but HAS to have and right now… how? He had a knack for knowing what people wanted. Even when everyone else around him said it was crazy, impossible or a waste of time, he not only made it happen but he created a success out of it.
Now I know we all can’t be Steve Jobs and we certainly don’t have crystal ball or magic powers to see what our potential customers want but there are plenty of fundamental and basic tips to great customer service. There is a lot that you can do as a provider of a product or service to research and learn more about your customers and what they need. Below are just a few tips to help you get started!
- Know their timing needs.
- Try to anticipate their needs in advance.
- Be able to ‘READ” their attitude.
- Practice skillful listening with care.
- Create two-way dialog.
Knapp Consultants has been offering Customer Service Training for over 23 years! Please contact Lee Knapp to find out how she can help you and your employees increase your sales and improve your customer satisfaction. (239) 481-8557 or visit www.LeeKnapp.com for more details!
MGS Designz is all about bringing you the GOOD STUFF! Every time we have the opportunity to showcase an article on our blog you know it’s going to have good, positive and valuable content. The below is from a good friend and client who has dedicated her life to inspiring others to find success and be the very best they can be.
Today we’re happy to introduce you to Lee Knapp from Knapp Consultants, please read on! MGS Designz proudly works with Lee on all her blogs and email marketing campaigns. Please let us know if we can ever be of service to you!
Knapp Consultants would like to take this opportunity to Thank You for taking the time out of your busy day to share a few moments with us.
Here at Knapp Consultants, we understand that the level of success we have in our business and in our lives can be directly measured by the level of gratitude we have in our daily life. On this note we’d like to share a few thoughts on gratitude with you today and in the days to come.
Think about this … what if you took just ten minutes each morning to focus on your “attitude of gratitude?” What do you have to be grateful for?
Gratitude is best reflected in how you act toward and respond to others.
Create your culture of being grateful. How can you be more gracious with you’re your family and your customers?
Are you anticipating the needs of people you care about?
It’s within the smallest details where we uncover the greatest opportunities.
Gratitude is a state of being.
You only live once – but if you work it right, once is enough
JOE E. LEWIS
For more information, please feel free to visit our website at http://www.leeknapp.com or call (239) 481-8557. Take advantage of our Sales Power Boot Camp – sign up today!
Do you have any Sales Training Questions? Click Here to ASK LEE!